Terms and Conditions

Introduction

Welcome to Rocka-T. By accessing our website, www.rocka-t.co.uk, or purchasing our products, you agree to be bound by these Terms and Conditions ("Terms"). Please read them carefully. If you do not agree with any part of these Terms, you must not use our website or services.

Definitions

• "We," "us," and "our" refer to Rocka-T.
• "You" and "your" refer to the user or customer.
• "Website" refers to www.rocka-t.co.uk.
• "Products" refer to the merchandise available for purchase on our website.

User Responsibilities

By using our website, you agree to:

1. Accuracy of Information: Provide accurate, current, and complete information during the registration and purchase process.
2. Account Security: Maintain the confidentiality of your account information and notify us immediately of any unauthorised use.
3. Compliance with Laws: Use the website in accordance with all applicable laws and regulations.
4. Prohibited Activities: Refrain from any activity that could harm or interfere with the website, its services, or other users.

Purchases and Payment

1. Payment Methods: We accept payments through Stripe, Square, and PayPal.
2. Payment Processing: Payments must be completed before the dispatch of goods. By providing your payment information, you authorise us to charge the total amount of your order.
3. Order Confirmation: You will receive an email confirmation once your order has been placed successfully. This email does not constitute acceptance of your order, which occurs when the items are dispatched.

Shipping and Delivery

1. Dispatch: Items are dispatched within 48 hours of order confirmation.
2. Shipping Times: Standard shipping typically takes 2-4 business days. Delivery times may vary based on location and shipping provider.
3. Risk of Loss: Risk of loss and title for products pass to you upon our delivery to the carrier.

Returns and Refunds

1. Return Policy: We offer a 14-day return policy. To be eligible for a refund, items must be returned unworn, unused, and in their original packaging.
2. Refund Process: To initiate a return, contact us via the form on our Contact Us page. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
3. Return Shipping Costs: If we sent the wrong or damaged item, we will cover the return shipping costs. If you changed your mind, you are responsible for the return shipping costs.

User Website Engagement 

1. Quizzes and Games: Taking part in any of our websites Quizzes and Games will automatically enrol you as an opted in subscriber to our mailing list. You can unsubscribe anytime via the link at the bottom of our emails. 

Intellectual Property

1. Ownership: All content on the website, including but not limited to designs, text, graphics, logos, images, and software, is owned by Rocka-T or our licensors and is protected by intellectual property laws.
2. Usage Rights: You may not use our intellectual property without prior written permission. Unauthorised use may result in legal action.

Limitation of Liability

1. No Warranty: Our website and products are provided "as is" without warranties of any kind, either express or implied.
2. Limitation of Damages: Rocka-T is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
3. Maximum Liability: Our maximum liability for any claim arising out of these Terms or your use of our website or products is limited to the amount you paid us for the products.

Dispute Resolution

1. Arbitration: Any disputes arising out of or related to these Terms or your use of our website or products will be resolved through binding arbitration in accordance with the rules of the Chartered Institute of Arbitrators.
2. Jurisdiction: The arbitration will take place in the United Kingdom, and the language of the arbitration will be English.

Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.

Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be posted on this page. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.

Rocka-T is committed to maintaining a respectful and positive community. We reserve the right to deactivate or ban any user account without prior notice if the user engages in behaviour that includes, but is not limited to:

• Bullying or Harassment: Any form of bullying, harassment, or intimidation towards other users or our staff.
• Rude or Abusive Conduct: Use of rude, offensive, or abusive language or behaviour.
• Violation of Terms: Any other behaviour that violates our Terms and Conditions or disrupts the operation of our website or services.

If you have any questions or wish to appeal a deactivation or ban, please contact us using the form on our Contact Us page.

Contact Information

If you have any questions or concerns about these Terms, please contact us.

Effective Date

These Terms and Conditions are effective as of 1/08/2024.

By using our website or purchasing our products, you agree to these Terms and Conditions.